SHIPPING & DELIVERY
DOMESTIC & INTERNATIONAL SHIPPING AND DELIVERY
We are a family operated Australian business based in Melbourne. We work hard to process all orders within 1-3 business days with the exception of:
1. Orders with the added personalisation service - this requires approx. 2 weeks to process excluding delivery time
2. Sale events - order processing times can be up to 7 business days during sale periods
Thank you for your understanding.
Kindly note that due to the ongoing impact of COVID-19, there may be delivery delays.
Orders containing items on preorder ship together with preordered item. Place separate orders if you require particular items first.
SHIPPING WITHIN AUSTRALIA
- FREE STANDARD SHIPPING for orders over $79
- Standard Shipping Australia Wide: $9.95
- Express Shipping Australia Wide: $13.95
SHIPPING TO NEW ZEALAND
- Shipping rates are calculated at checkout based on weight (ranging from $15 - $35)
- Delivery estimate: 7-12 business days
SHIPPING TO SINGAPORE
- Shipping rates are calculated at checkout based on weight (ranging from $20 - $50)
- Delivery estimate: 5-10 business days
SHIPPING TO USA & CANADA
- Shipping rates are calculated at checkout based on weight (ranging from $25 - $55)
- Delivery estimate: 10 - 20 business days
SHIPPING TO REST OF THE WORLD
- Shipping rates are calculated at checkout based on weight (ranging from $30 - $60)
- Delivery estimate: 15 - 28 business days
We ship worldwide.
International orders are shipped and despatched via Australia Post. Shipping rates are calculated at checkout based on weight.
Please note that the recipient of the parcel is responsible for any duties, taxes and import charges that may incur. Should the parcel be left unclaimed and and returned to sender, we are not able to refund the paid shipping fees.
We use either Australia Post or courier services based on our experience for deliveries to the area you live. Once your order has been despatched, you will be sent a confirmation email with tracking details. Please note that once your order has been despatched, delivery times are out of our control.
Kindly ensure that you have entered the correct delivery address at checkout. Should the parcel be delivered to the wrong person due to wrong address provided, we are unable to refund the paid shipping and extra costs will be incurred to get the parcel resent.