SHIPPING & DELIVERY

ORDER PROCESSING TIME:

Orders will be processed within 1 - 4 days and shipped from our Melbourne studio.

PRE-ORDER ITEMS:

Items on pre-order will be clearly stated.

Any orders containing pre-order dinnerware items are expected to ship end October/early November. Please note that there may be possible freight or customs delays which are not entitled to a refund.

Orders will not be spilt and will have to wait for the pre-ordered item to be ready to be shipped together. If you require other items to ship before the pre-order item is ready, please make a separate purchase.

PERSONALISATION SERVICE:

For orders with the added laser etching personalisation service, please allow up to 2 weeks turnaround time before factoring in the applicable delivery timeframes. These are custom made to order.

AUSTRALIA ORDERS

FREE Standard Shipping on all orders over $89.

Standard shipping Australia wide - $8.95

Express shipping Australia wide - $12.95

All Australian orders are sent with tracked shipping via courier service or Australia Post.

 *Please note that due to COVID-19, there may be some delays.

INTERNATIONAL ORDERS

New Zealand - $19

Singapore, Hong Kong, Japan - $23

Rest of the World - $29

*Please note that due to COVID-19, there may be some delays.

All international orders are shipped with tracking.

Tracking details will be sent via email notification once shipment has been lodged at the Post Office. 

ORDER TRACKING

The tracking number will be sent to you once your order has been shipped.

Should you have any enquiries regarding your order, please 

For any enquires please include your order confirmation number and email us at hello@lluie.com.

SHIPPING AND DELIVERY TERMS & CONDITIONS

We currently use a combination of Australia Post and Sendle to best serve our domestic shipping requirements and Australia Post only for International shipments.

Please ensure that you enter your shipping details correctly. We are unable to accept responsibility of lost order or orders delivered to the wrong person due to incorrect shipping details entered.

For all international orders, the customer is responsible for any custom duties, fees and taxes that may be incurred.

Please check with your local customs authority before placing an order. Every country has different restrictions and customs policies. If your item is refused and returned to us, re-delivery charges incurred plus taxes will apply to have it re-sent.