AU FLAT RATE POST $8.95, FREE OVER $60 | Shop now Pay Later with Afterpay

SHIPPING & DELIVERY

AUSTRALIA ORDERS

FREE Standard Shipping on all orders over $60.

 

FLAT RATE SHIPPING

DELIVERY TIMEFRAME

STANDARD

$8.95

3 - 7 BUSINESS DAYS

EXPRESS

$12.95

1 - 3 BUSINESS DAYS

 

INTERNATIONAL ORDERS

 

FLAT RATE SHIPPING

DELIVERY TIMEFRAME

UNTRACKED**

$15

AROUND 14 BUSINESS DAYS

TRACKED

$25

AROUND 8 BUSINESS DAYS


**We cannot accept the responsibility of lost packages should this shipping method be chosen. We always recommend tracked shipping. Due to customers requests we now provide the option of cheaper, untracked shipping.

Please note that we do not currently ship to America and Canada due to insurance limitations. We are working on this at the moment.

ORDER LEAD TIME:

Our teething toys, soother holders and silicone jewellery are made to order. We process most orders within 5 business days but during promotional events, please allow extra time for your order to be made and packaged.

If your item is urgent, please contact us at hello@lluie.com and we'll try our best to process your order as quickly as we can.

PRE-ORDER ITEMS
Any orders containing pre-order items will have to wait for the pre-ordered item to be ready and shipped together. If you need an item urgently, before the pre-order item is ready, please make a separate purchase.

PERSONALISATION SERVICE
For orders with the added laser etching personalisation service, please allow up to 2 weeks turnaround time before factoring in the applicable delivery timeframes.

 

ORDER TRACKING

For all orders shipped with tracking, the tracking number will be sent to you once your order has been shipped.

 

SHIPPING AND DELIVERY TERMS & CONDITIONS

We currently use a combination of AusPost and Sendle to best serve our domestic and international shipping requirements.

Delivery timeframes are an estimate.

International shipping time may take longer depending on how long the order was held at customs.

Please ensure that you enter your shipping details correctly. We are unable to accept responsibility of lost order or orders delivered to the wrong person due to incorrect shipping details entered.

For all international orders, Lluie is not responsible for any custom duties, fees and taxes that may be incurred. Please check with your local customs authority before placing an order. Every country has different restrictions and customs policies. If your item is refused and returned to us, re-delivery charges incurred plus taxes will apply to have it re-sent.