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RETURNS & EXCHANGES

RETURNS

We are unable to allow returns due to change of mind due to the nature of our products. As such, please select carefully.

EXCHANGES

Should you receive a faulty or incorrect item, please send an exchange request to hello@lluie.com and include: 1. Pictures of the fault / incorrect item, 2. Proof of your purchase.

All exchange requests must be emailed to us within 7 days of delivery and the return arrangement made within 7 days from the exchange request received. Should we require you to return the original faulty/incorrect item, we should receive it no less than 14 days from time of notice given to you.

In the event where the faulty or incorrect item to be replaced is out of stock, we will offer you a refund.

The item must be received in its original condition (tagged, unused, unwashed). Exchanges not received in the original condition will be either be declined for an exchange or only a partial refund offered. This will be done on a case by case basis. LLUIE reserves the right to make the final decision.

Please note that the wood we use in our products is natural and slight variances in grain and texture will occur. This is not considered as a defect. While we have made very effort to display as accurately as possible the colors and images of our products that appear in our store, please allow for a slight variance in colour of the product due to difference in monitor display colours.

REFUNDS

For all approved refunds, the refund will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lluie.com.

RIGHTS TO VARY TERMS & CONDITIONS

LLUIE reserves all rights to change all terms and conditions at any time without notice.